PACCI is committed to enhancing the economic growth and business performance of African enterprises by providing comprehensive business support services that meet international standards of quality. We strive to be the leading unified voice of African business, ensuring that our members and Partners receive the necessary resources, insights, and support to thrive in the global market. We prioritize the needs of our members and stakeholders, ensuring that all our services are designed and delivered to meet their expectations and requirements. We actively seek feedback and continuously improve our offerings based on our members’ evolving needs.

Our leadership is dedicated to establishing a clear vision, direction, and purpose for PACCI. We are committed to fostering a culture of quality, where all employees are encouraged to take ownership of their roles in delivering exceptional service. We recognize that our employees are our most valuable asset. We are committed to providing a supportive work environment, promoting continuous learning and development, and empowering our staff to contribute to the achievement of our quality objectives.

Continuous improvement is at the heart of our quality management system. We are committed to regularly reviewing our processes, services, and performance, and implementing improvements to enhance the value we provide to our members. We are dedicated to adhering to all relevant legal, regulatory, and statutory requirements. We ensure that our services and operations comply with the highest standards of legal and regulatory frameworks.

In general, with effective implementation of QMS based on ISO 9001:2015, PACCI aims to deliver high-quality business support services that drive sustainable economic growth and enhance the competitiveness of African enterprises in the global market. Our commitment to quality is demonstrated through our continuous efforts to improve and innovate, ensuring that we remain a trusted and valuable partner to our members.

Prepared by: Betelhem Genebo

Approved By:

Kebour Ghenna,

Executive Director – PACCI

May 2024

French

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