• Commitment to Quality

    At PACCI, "quality" is not just a term, but a set of principles ingrained in our values.

    PACCI is dedicated to ongoing commitment, striving to exceed customer expectations and accurately adhere to industry regulations.

    We maintain transparent and accurate relations with all partners, emphasizing continuous improvement through the establishment and administration of rules of good practice.

    Quality PolicyQuality Objectives

Empowering Africa’s Business Landscape: PACCI’s Commitment to Quality and Progress

The Pan African Chamber of Commerce and Industry (PACCI) is an organization established in 2009 with the statue signed by 35 National Chambers of Commerce and Industry to support the call to Boosting Intra African Trade now known as the African Continental Free Trade Area Agreement (AfCFTA).  Operationalization of our headquarters in Ethiopia in began in 2014 based on an MOU with the Ministry of Foreign Affairs of the Federal Democratic Republic of Ethiopia. Over the years, our membership has extended to include all 54 National Chambers of Commerce and Industry, associations and businesses, demonstrating a commitment to fostering economic growth, regional integration, and sustainable business practices across the African continent. As a continental chamber of commerce, PACCI operates as a network that connects businesses, governments, and international organisations to drive impactful projects and initiatives.

Quality Management System:

Through the implementation of our quality management system, PACCI aims to establish itself as a reliable and leading organization. This involves increasing customer satisfaction, improving collaborations with partners and chambers, and maintaining a commitment to excellence in all aspects of our operations.

Quality Objectives

By the end of December 30, 2024;

  1. We ensure 98% of beneficiaries’ satisfaction.
  2. We strive to complete all projects in the due time of each project.
  3. We strive to improve operational efficiency.
  4. We aim to increase the engagement of members and stakeholders by 25%.
S. No. Quality Objective Implementation strategy Responsible
1. Achieve a customer satisfaction rating of at least 90% Periodic monitoring of satisfaction level through feedback surveys and client interactions at conference, trainings, and end users/beneficiaries Project Manager, Outreach Coordinator,

Project Officer
2. We strive to complete all projects in the due time of each project. Periodic monitoring of outputs and impact on beneficiaries via questionnaire and feedback Evaluation Project Manager, Outreach Coordinator, project Officer
3. Enhance communication strategies, leading to a 25% increase in the engagement of members and stakeholders. Periodic monitoring of platform analytics, inquiries and engagement while practicing adaptive adjustment on strategy Project Manager, Outreach Coordinator, Communications project Officer
4 Improve operational efficiency by streamlining at least three key internal processes, leading to a 20% reduction in turnaround time. Integrate one new technology solution to enhance organizational processes and communication channels. Project Manager, Communications project Officer